About Us
My HelpCare Support
My HelpCare Support is a trusted NDIS provider based in the Hunter Valley and Port Stephens regions, specialising in a range of disability support services tailored to individual needs. Founded by professionals with over 15 years of experience in the healthcare industry—including ownership and management of four successful medical practices—our team brings a wealth of knowledge and dedication to disability support.
Our core services include personal care, Supported Independent Living (SIL) housing, supported transport, domestic assistance, shared living accommodation, and community access. We are dedicated to delivering top-quality support that enhances the independence and quality of life for each person we serve.
Our team is passionate about providing compassionate, professional care. We offer assistance with daily living activities, help with social outings, and guidance through the NDIS process, ensuring a smooth, supportive experience at every stage. With a strong commitment to customer service, we place our clients’ well-being at the heart of everything we do, making My HelpCare Support a reliable choice for disability support in the region.
We currently serve communities throughout the Hunter Valley and Port Stephens.
For quality care and dedicated support that prioritises your needs, choose My HelpCare Support.
NDIS Registered
Trusted and fully certified, we are an accredited NDIS provider, dedicated to delivering reliable, professional, and compliant support services.
Years Experience
With years of proven experience within the medical field, our skilled and knowledgeable team offers seasoned, expert care that you can depend tru on.
Person Centered
We take a compassionate, individualised approach to support, ensuring each service is caring, flexible, and fully tailored to meet your unique needs.
Community-Focused
Deeply rooted in the community, we are dedicated to building connections and supporting local individuals and families.
Our Commitment
Committed To Participants Well-Being
Our Commitment
Our professional team is committed to ensuring our NDIS participants are well taken care of and achieving their NDIS Goals. We acknowledge that the NDIS processes can be overwhelming, and we are fully committed to prioritising your needs by providing exceptional service that facilitates you in achieving your goals and living your life to the fullest.
Our commmitment to the wellbeing of our participants means that in our care planning process, and we will attentively listen to you, your family members, and/or your caregivers to understand your requirements, and how we can best assist you in accomplishing your goals.
We endeavour to make a tangible and positive impact on individuals navigating life with disabilities. We pledge to offer quality services that empower you to make your best decisions.
Our Locations
Where We Can Support You
Port Stephens
• Nelson Bay
• Anna Bay
• Fingal Bay
• Lemon Tree Passage
• Salamander Bay
• Shoal Bay
• Soldiers Point
• Tanilba Bay
Lower Hunter
• Newcastle
• Lake Macquarie
• Port Stephens
• Maitland
• Cessnock
Upper Hunter
• Singleton
• Muswellbrook
• Dungog
Our Commitment to Quality Care
Our Mission Statement
To empower individuals with disabilities to live fulfilling, independent lives by providing compassionate, high-quality support tailored to each person’s unique needs.
Our Vision Statement
Our mission is to deliver reliable, person-centred care through experienced professionals who are dedicated to enhancing the well-being, dignity, and independence of every individual we serve.
Our Values Statement
HELP
Empowering individuals towards greater independence through a personalised approach, with tailored plans designed to maintain autonomy and reach personal goals.
CARE
Providing compassionate care as we would for ourselves, striving to enhance the quality of life for every individual we support.
SUPPORT
Encouraging choice and control, we are dedicated to delivering high-quality support with exceptional customer service, ensuring people can live life on their terms.