Personal Care
At My HelpCare , assisting people is very much at the heart of what we do to the best of our abilities. That is the reason one of our primary…
In consultation with participants we assist with the support plans that deliver appropriate services provided by the staff of choice, allowing for the inclusion of culture, beliefs and values when providing supports. The collaborative process ensures relevant services are offered. Referrals are made if necessary.
Support plans detail how participants’ designated supports are practised and their culture maintained.
Our organisation endorses a multi-cultural environment in our workplaces (including the home environment). After listening to participants, staff are matched to the participant, taking into consideration the participant’s requirements and shared (or similar) values and beliefs. Staff training (orientation to performance training) includes the requirement of identifying and being sensitive to a participant’s needs. The Individual Values and Beliefs Policy and Procedure were developed to provide our staff with appropriate guidance. Management determines relevant training through analysis of community requirements, knowledge and skills of the worker, and new research. Cultural competence and awareness are essential elements of all training, as we hire staff with various backgrounds to suit the community needs.
