In consultation with participants, we assist with the support plans that deliver appropriate services provided by the staff of choice, allowing for the inclusion of culture, beliefs, and values when providing support.

The collaborative process ensures relevant services are offered. Referrals are made if necessary. Support plans detail how participants’ designated supports are practised and their culture maintained.

Our organisation endorses a multi-cultural environment in our workplaces (including the home environment). After listening to participants, staff are matched to the participant, taking into consideration the participant’s requirements and shared (or similar) values and beliefs.

Staff training (orientation to performance training) includes the requirement of identifying and being sensitive to a participant’s needs. The Individual Values and Beliefs Policy and Procedure were developed to provide our staff with appropriate guidance.

Management determines relevant training through analysis of community requirements, knowledge and skills of the worker, and new research. Cultural competence and awareness are essential elements of all training, as we hire staff with various backgrounds to suit the community needs.

My HelpCare Support is a NDIS registered (National Disability Insurance Scheme) Provider based in Kurri Kurri who specialise in