At My HelpCare Support, we are committed to providing the highest standard of care and support. Your feedback—whether it’s a compliment, suggestion, or complaint—helps us improve and ensure we are meeting your needs.
How to Provide Feedback
We welcome all forms of feedback, including:
- Compliments – Let us know what we’re doing well.
- Suggestions – Share your ideas for improvement.
- Complaints – If something isn’t right, we want to hear about it so we can make it better.
How We Handle Complaints
We take complaints seriously and follow a fair and transparent process to address them. Once we receive your complaint:
- Acknowledgment – We will confirm we’ve received your complaint within 7 business days.
- Review – Our team will assess the issue and gather any necessary information.
- Resolution – We will work towards a fair resolution and keep you updated throughout the process.
- Follow-Up – If needed, we’ll follow up to ensure the matter has been resolved to your satisfaction.
Submit Your Feedback
We value your input. To share your feedback or lodge a complaint, please visit our Contact Us page and complete the form, or reach out via:
Phone: 02 4071 900
Email: info@myhelpcare.com.au
If you require assistance in submitting your feedback, our team is happy to help.