At My HelpCare Support, we work closely with participants to develop personalised support plans that meet their unique needs. This process involves consulting with participants to ensure the chosen services are aligned with their cultural, personal, and spiritual values, allowing for a personalised approach that respects each individual’s identity.

Through a collaborative approach, we ensure that relevant services are delivered and refer to additional resources as needed. Support plans detail how designated supports are carried out, emphasising cultural inclusivity and respect for personal values.

Our organisation fosters a multicultural environment both in the workplace and within participants’ homes. After understanding each participant’s preferences, we carefully match them with staff who share or respect their values and beliefs, creating a supportive and respectful atmosphere.

All staff undergo comprehensive training that includes cultural awareness, sensitivity, and respect for individual needs, guided by our Individual Values and Beliefs Policy. Management continually assesses community needs, staff skills, and emerging practices to determine ongoing training requirements, ensuring a high level of cultural competence and awareness.

Based in Kurri Kurri, My HelpCare Support is a registered NDIS (National Disability Insurance Scheme) provider, committed to delivering compassionate, inclusive, and professional support services.